Queen Street Medical Practice

Lines open at 8.00am

Patient self referral

Self refer to physiotherapy

Physiotherapy can be particularly beneficial if you are suffering from low back pain, neck pain, recent injuries such as strains and sprains or joint and muscular pain. Physiotherapists can so help men and women suffering with incontinence.

If you think you need to see physiotherapy, please fill out:

Physio self referral form

Unfortunately this service is not available if:

  • you want to see a physiotherapist about a neurological or breathing problem
  • you need a home visit
  • you are under secondary school age (please note if you are under 16 you will need a parent or guardian to come to the assessment with you)
  • if you want physiotherapy following a recent operation you will need a referral from your surgeon

If you have any questions about this please call the surgery on 01946 694457.

Self refer to sexual health services

Sexual Health clinics provide sexual health services for those with or without symptoms of a sexually transmitted infection and contraception including emergency contraception.

All services are confidential; you can attend a clinic without a medical referral anonymously. Any information given will not appear on your medical records without your permission.

Clinics offer a range of services that may include:

  • testing and treatment for sexually transmitted infections (STIs)
  • advice about sexual health
  • free condoms
  • contraception, including emergency contraception
  • HIV testing
  • care of people who are HIV positive
  • PEP (post-exposure prophylaxis) – medication that can help prevent  people from developing HIV if they’ve been exposed to it
  • hepatitis B vaccination
  • advice about abortion
  • help for people who have been sexually assaulted

Appointment and drop in clinics are available.


First Step

First Step is part of Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust and provides free, talking therapies to adults (18+) in North Cumbria . First Step can help with a range of common mental health problems including mild to moderate depression, anxiety disorders (such as chronic worry, panic attacks, health anxiety and obsessions), mild bulimia, anger or sleep problems.

There are three main ways to access help from First Step

1. Via your GP

You can ask your GP if they think First Step is right for you. If they agree they will refer you to us by sending a completed referral form.  Once we have received this form, you will need to make contact to arrange an appointment.  If we do not receive a referral form from your GP you will need to complete the online questionnaire or request that a questionnaire be posted out to you.  Going through your GP usually leads to a smoother service because this means that they can decide what help will be most useful and they can also share important information with us in the referral letter ahead of the assessment.

We will then send you a pack of brief questionnaires to help us understand your problems and collect the information we need when we speak to you. One of our practitioners will discuss your problems with you and decide with you what kind of help might be useful.

2. Via online self- referral

This link takes you to a short form that will take between 5 and 10 minutes to complete. It will ask about your problems and what you would hope to be different, this helps us to direct you to the most helpful type of treatment.

After you complete the form, you will be asked to complete a ‘captcha’ (internet security measure) to ensure that the referral is from a real person. Once the form is submitted, it will be reviewed by a First Step clinician. After the form has been submitted online please allow 3 working days then ring 0300 123 9122 during normal working hours to book a telephone assessment appointment. Feel free to ask a friend or family member to help you complete the form if you think this might be useful. If you are struggling to complete the form then please speak to your GP and they can also refer you directly.


3. Via paper self-referral

If you are unable to access the form online and want to refer yourself, you can ring the First Step Hub (0300 123 9122 during normal working hours) and ask for a paper self-referral form to be sent to you in the post. If you find completing forms difficult then we would encourage you ask for help from friends, family or GP staff.