Queen Street Medical Practice
Welcome to our website. Queen Street Medical Practice is a friendly, family orientated doctors surgery in Whitehaven on the West Coast of Cumbria. Dr Graham Ironside, Dr Paula Denham and Dr Stephen Katebe and all the staff pride themselves in always aiming to give the best possible clinical care and service they can to all their patients.
We are situated in the centre of Whitehaven. We have modern, specially built medical facilities and a well trained and conscientious team always trying to go that extra mile in giving both good quality care and good service to our patients.
The practice is consistently one of the highest performing practices across the area. In a recent survey, 100% of patients said they would recommend us to someone new to the area. Take a look at how we have performed against some of the Government targets and feel free to give us a call if you would like any further information.
Due to circumstances beyond our control, we are only able to offer emergency appointments for this week 17th - 21st June.
If your problem is an emergency we will ensure you are seen by an appropriate clinician, but we are unable to offer routine appointments.
Prescription requests and Nurse appointments are not affected, order your prescription as normal.
Please remember that many common ailments can be dealt with by your local Pharmacy under the 'minor ailments' scheme, you can visit your local Pharmacy for advice at any time.
Please bear with us - thank you.
GENERAL DATA PROTECTION REGULATIONS
Please see the below statement regarding how and where we collect personal information about our patients, how we use it, how we keep it secure and how you can access it.
Data Privacy Statement
EXTENDED ACCESS SERVICE
You can now book routine appointments between 8.00am and 8.00pm and appointments on Saturday and Sunday.
Please note these appointments are in the Outpatients department at West Cumberland Hospital, NOT at the surgery. To book please speak to Reception.
CERVICAL SCREENING AWARENESS
The NHS Cervical Screening Programme invites women from ages 25 -64 for Cervical Screening. Women aged 25 to 49 are invited every 3 years. After that, women are invited every 5 years until the age of 64.
The Cervical Screening Programme saves 5,000 lives per year - please do not ignore your Cervical Screening invite.
BRING GP'S TO WEST CUMBRIA CAMPAIGN! GP VACANCIES
Help us find GP's for West Cumbria - For more information please see here
Patient Participation Report
Results of the 2015 Patient Survey now available below. Take a look to see how we did, and our plans to improve even further next year. Thank you to everyone who took part, and in particular the members of our Patient Group for their help.
Take a look at our latest 2013 Patient Survey
Download our action plan to improve the service we provide to patients
PLEASE NOTE THE WAY YOU CAN ORDER REPEAT PRESCRIPTIONS HAS NOW CHANGED
Please note that prescriptions ordered directly via this website have closed and you will now need to register for the new on line prescription ordering service with myGP. This will also give you the ability to see all the medications you have on repeat, book appointments on line and see some of your medical records.
To register for myGP please use the following link: https://www.ilovemygp.com/
Download the app to your smartphone or tablet to register. If you need a pin letter please contact the Practice and ask to speak to Rebecca.
You can also order your prescriptions via our new answer machine service..... The prescription telephone line number is 01946 694887. This service is available 24 hours a day. When you call, please state your name, date of birth, medications required and where you would like to collect your prescription from, ie collect from the surgery or preferred pharmacy. Fran and Jackie will continue to look after our on line or telephone answer machine requests.
PLEASE NOTE DUE TO THE INCREASE IN PRESCRIPTIONS WE HAVE TO ISSUE WE HAVE HAD TO INCREASE THE TIME WE NEED TO ISSUE THESE TO 72 HOURS (3 WORKING DAYS)
PLEASE ALLOW ENOUGH TIME WHEN ORDERING, WHICHEVER SERVICE YOU WISH TO USE.
PLEASE REMEMBER THAT THE DOCTORS MAY RESTRICT YOUR PRESCRIPTIONS IF YOU ARE DUE ANY CHECKS OR NEED TO BE SEEN. PLEASE HELP US TO HELP YOU BY MAKING APPOINTMENTS UPON REQUEST.
DR GRAHAM IRONSIDE
(Site updated 17/06/2019)